WELCOME

In twenty years I have never heard a customer say, “These instructions are too easy to understand!” Documentation is the link between your product and your customers. Done properly, it sells products, lowers support costs, and increases profits. To achieve this you need a technical writer who

• is skilled at listening and getting to the nub of the customer's needs and priorities
• understands a wide range of complex technologies and can come up to speed on new ones quickly
• understands why people find it hard to understand complex ideas and has a knack for identifying and communicating powerful conceptual models
• can put herself in the users’ shoes
• pays attention to detail and is thorough, meticulous, and persistent at making things consistent
• knows how to test documentation with customers and is willing to iterate until it works
• likes to work with graphic artists and understands their needs too
• has tons of winning experience, but is excellent value for money, readily available, and works fast

Call me at 805.423.9305 or send an email.