B.A., Humanities/Journalism, San Jose State University.

Courses Completed at Cisco

• Getting Business Results Through Leadership Workshop
• Project Management - Havard ManageMentor
• Project Management Fundamentals - #1 Initiating the Project
• Project Management Fundamentals - #2 Planning the Project
• Project Management Fundamentals - #3 Managing the Project
• Project Management Fundamentals - #4 Monitoring the Project
• IP Routing Concepts
• Accelerate: Integrated Services Router (ISR)
• Cisco Integrated Service Routers
• IP Telephony Concepts and Components
• Cisco IP Telephony
• Analysis and Design for Single Site IP Telephony Deployment
• Enterprise Voice Fundamentals Series: Basic IP Telephony Concepts and Components
• Outlook 2003 on Exchange
• TL 9000 General Awareness
• IP Telephony Bootcamp
• Analog-to-Digital Voice over IP
• Introduction to Basic Analog Voice over IP
• Analog Voice Internetworking with E&M
• Cisco's Transition to Process Training
• Interconnecting Cisco Network Devices (DISC)
• CCIM for Cisco.com
• Working Effectively with India
• Interactive Voice Response (IVR)
• Cisco Product Essentials
• ISO 14001 General Awareness
• Voice over IP and Frame Relay
• AM CPE Cisco Product Essentials

Courses Completed at Teradyne

• J953 VLSI Test System Programming
• J990 Memory Test System Programming
• J971 VLSI Test System Programming
• Microsoft Project Training
• Meetings Management Training
• Quality Improvement Team (QIT) Training
• 7-Step Process for QITs
• 9-Step Process for QITs
• Task Analysis Training