Christine Robinson

57970

Technical Writer

May 08, 2006

Overall Responsibilities

1 Drive Customer Partnership/Satisfaction with RTG Documentation and Training products.
2. Maintain or increase client satisfaction: meet all major milestones on schedule with quality and completeness.
3 Maintain profit contribution.
4 Develop best practices and build awareness of these practices inside and outside Cisco.
5 Invest in employee development and satisfaction.
6 Develop and execute a coordinated migration plan for new information product architectures.
7 Calculate and report IOS software documentation efforts in RTG.
8 Increase collaboration and influence across organizational boundaries.

Individual Goals

Results and How Achieved

Status

Rating

Met

Met

I will be using CommentTracker for the Freddo beta documentation.

In Progress

E

Teamwork and Collaboration:
Collaborate with another writer on the team via a peer editing partnership.

Worked with Linda Wolpert on Wakame 1 project. Have a peer editor lined up for Manchester project

Met

Manager Evaluation:
Since October, when I became her manager, Chris has been making a transition in her assignments, going from call control (Cisco Unified SRST and CME) to a new commercial-market platform for IP telephony applications (Freddo) and to a new script editor for interactive voice response (IVR) applications (Manchester). She has been working in the call control area of IP telephony for a few years at least. Freddo is a project that Chris owns by herself, though she is following the doc standard set for other ISRs. Manchester is a team effort, and Chris is assigned one of the books in this rather large project. Both projects rely on Chris´s abilities to take on new products and technologies---as well as new doc types.

Chris worked well with her partner on the Wakame 1 project, who says, "As for Chris´s ability to work with a project team and peer writers, she is great. She is both responsible and responsive, and works closely with project teams to determine reviewer responsibilities and delivery dates. I very much enjoy working on teams with her."

The PM with whom Chris worked on Wakame, says, "Adaptability: It was challenging to keep track of the schedules and features. Chris was very adaptable to working with the team and flexible in meeting our needs for beta documentation. The project team was not prompt in providing comments to the drafts of the documentation. Chris was patient and reminded us on what she needed. And she still had the docs ready for beta testing."

Chris clearly shows that she really cares about doing the very best job for the project team despite the roadblocks they present, and she is effective with peers and with her editor. Her work on the websites shows a strong customer focus and a flair for organizing information.

Strength

Action Steps

Target Completion

Status

Jun 2006

Apr 2006

Complete

Leading Change
Description:
Get on a cross-functional project.

Jun 2006

Pending

Technical/Functional Skills
Description:
Get IP Telephony Certificate

E-learning Program
Description:
Complete preliminary classes on line.

May 2006

Complete

Instructor-Led Course
Description:
Take bootcamp.

July 2006

Pending

Business and Financial Acumen
Description:
Take classes in program management and management to enhance collaboration skills.

E-learning Program
Description:
Take Harvard Management classes.

Sep 2005

Complete

Business Initiatives

Individual Goals

Understand Competition. Present competitive analysis to CUE writing team. Look at documentation for at least Avaya and Nortel voice mail systems---and preferably more. October 2006

Increase awareness. Participate in Customer Visit Program customer site visit. May 2007

Customer Satisfaction. Play active onsite role in Freddo beta review of documents and/or usability testing. Provide report. By beta and/or slightly afterward.

Quality (customer satisfaction). Organize Freddo docs so that they are accessible and usable by customers. Construct outlines and get approval from DEs, marketing, TAC and CA. Around beta for each project.

Best Practices. Train Freddo team on CommentTracker and use this tool for doc reviews, by first review draft.

Teamwork and Collaboration. Work with the PM and other writers on Manchester project to ensure that the IVR script editor guide effectively aligns with other documents for the project. By beta.

Teamwork and Collaboration:
Participate in team with a charter to improve placement of documents in CDC. This can be done through an effort to unify title names or through the improvement of the ISR CDC website. May 2007

Manager Evaluation:
These are worthwhile goals. They may be a stretch to achieve, but I believe Chris is up to the challenge.

Strength

Action Steps

Target
Completion

Interpersonal Communication
Description:
Improve interpersonal skills in business environment.

E-learning Program
Description:
Take Giving and Receiving Feedback, Leading a Team, and Influencing and Motivating others.

Dec 2006

On-the-Job Task
Description:
Work with ISR manager and staff to ensure that Freddo docs align with new ISR structure.

Aug 2006

Focus on Profit/Productivity
Description:
Try out Adobe Acrobat for review comments on Manchester project.

Cross-Functional Projects
Description:
Engineers are more familiar with Adobe Acrobat than Comment Tracker. Later versions of Acrobat not only makes it easy for reviewers to send back comments on a PDF, but also let the author merge all the reviewer comments into one master review copy of the PDF.

Dec 2006

Other
Description:
Provide written report outlining pros and cons of Adobe Acrobat. Have Susan Andrade, another Acrobat expert, review the report.

Dec 2006

Managing Virtual and Global Teams
Description:
Learn how to better work with teams remotely

E-learning Program
Description:
Take following classes:
Keeping Teams on Target - Harvard Manage Mentor
Leading Teams with Emotional Intelligence
Managing Virtual Teams

Mar 2007

On-the-Job Task
Description:
Use MeetingPlace´s full features to conduct and record meetings. Use whiteboard and share and swap desktops.

Aug 2006

Manager Evaluation:
These are appropriate choices for Chris´s development. During the year there will be additional opportunities for on-the-job learning, including understanding the inner workings of IVR systems and scripting for IVR applications.

No files were attached to this review.

Manager Summary:
Chris is an excellent writer who has a very creative flair for presenting information. This has been demonstrated on most projects she has undertaken; the CME spec sheet is a prime example. Further, Chris has a positive attitude and is open to change and new challenges. She delivers on schedule, even with difficult project teams, and her work is of high quality. The patience she shows with project team members is notable, as a PM she´s worked with has pointed out.

I see the coming year as one of opportunity for Chris, working with different doc types and mastering new aspects of IP telephony. As the year goes on, I expect to keep challenging Chris and see her take the lead on a future project. I would also like Chris to seek opportunities for more visibility on cross-functional teams and even on our own doc team. At Chris´s grade level, I expect her to be well known to her colleagues and to show leadership, for which she seems to have a natural propensity. Chris and I are relatively new to each other, as I only became her manager in the first quarter of FY06. What I´ve seen of Chris has impressed me, and in FY07, I hope to see her using all of her considerable talents and developing new ones, too.

Overall Rating: E (Employee is successful; meets all key performance expectations)

Employee: Christine Robinson (Signed Review)

Date: 14-Jul-2006

Manager: Jane Mellin

Date: 21-Jun-2006

Next Level: Deborah Vatani

Date: 16-Jun-2006

Other:

Date: